At Velvt Salon and Wellness Academy, we want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return and refund process.
1. Eligibility for Returns

• Products must be unused, unopened, and in their original packaging to be eligible for a return.
• Returns must be initiated within 14 days of receipt.

2. Non-Returnable Items

• Certain items, such as opened skincare products, are non-returnable for hygiene reasons.

3. Return Process

• To initiate a return, please contact us with your order number and reason for return.
• We will provide you with return instructions and a return shipping address.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective product or error on our part.

5. Refunds

• Once we receive and inspect your returned item, we will process your refund.
• Refunds will be issued to the original payment method within 5-7 business days.

6. Exchange Policy

• If you wish to exchange a product, please initiate a return and place a new order for the desired item.

7. Contact Information

• For any questions regarding returns or refunds, please contact us.